Privacy Policy

At MEDTEK Group Ltd, we take your privacy seriously. We are committed to protecting the personal information you provide to us and ensuring it is used responsibly. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data.

We encourage you to read this policy carefully so you understand how we handle your information. By using our website or services, you consent to the collection and processing of your data in accordance with this policy.

Data Controller

MEDTEK Group Ltd, of 2A Parkwood Close, Broadley Industrial Estate, Plymouth, PL6 7SG, is the data controller for all personal information collected and processed through this website or in the course of providing our services. We may update this Privacy Policy from time to time, and any changes will be posted on our website. Your continued use of our services constitutes acceptance of the updated policy. We process personal data in accordance with the Data Protection Act 2018, the Health and Social Care Act 2012, and other relevant UK legislation.

What Personal Information We Collect

We collect information that you provide to us voluntarily, as well as data automatically collected when you use our website or services.

Information You Provide

This may include:

Name, contact details (email, phone, postal address)
Job title, employment history, and professional qualifications
Patient information, medical or health-related data
Next of kin or emergency contact information
Demographic data, survey responses, and newsletter sign-ups
Purchase history or service usage details

Automatic Information

When you visit our website, we may collect:

IP addresses and device identifiers
Browser type and operating system
Location information
Website navigation data, including pages visited, clicks, and time spent
Search terms and URLs visited

We may use cookies and other tracking technologies to improve your website experience. You can manage or disable cookies via your browser settings.

Why We Collect Your Data

We collect and process your data to:

Provide and manage high-quality medical, healthcare, and operational services
Comply with legal obligations, including employment law, safeguarding, and health regulations
Deliver information, updates, or newsletters when you have opted in
Ensure the safety and wellbeing of service users and staff
Monitor and improve the effectiveness of our services and website

Certain sensitive data (e.g., medical or social care information) is processed only when necessary, with strict safeguards in place.

How We Use Your Data

We use your information for legitimate purposes, including:

Service delivery and operational support
Legal compliance and regulatory reporting (e.g., Care Quality Commission)
Safeguarding and emergency response
Communication regarding services, quotations, or events
Website analytics and service improvement

We never sell your personal data. We may share information with authorised third parties, including:

Other healthcare providers, social workers, or regulators
Local authorities or emergency services, when legally required
Family or friends, with your consent
Data processors acting on our instructions under UK law

Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal data where legally permissible
Withdraw consent for data processing at any time
Object to certain uses of your personal information

To exercise your rights, please contact info@medtekgroup.co.uk.

Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction, or misuse. All forms submitted via our website are encrypted using TLS protocols, and online transactions are secured with SSL technology.

While we take every precaution, transmission of data over the internet cannot be guaranteed to be 100% secure.

IP Addresses

Your IP address may be collected automatically for purposes such as website functionality, analytics, and improving user experience.

External Links

Our website may contain links to third-party websites, including social media platforms. This Privacy Policy applies only to MEDTEK Group Ltd. We are not responsible for the privacy practices of other websites. We recommend reviewing the privacy policies of any external sites you visit.

Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children without parental or guardian consent.

Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on our website. It is your responsibility to review the policy regularly. Continued use of our services constitutes acceptance of any changes.

Contact Us

If you have any questions about this Privacy Policy or how your data is processed, or wish to exercise your data rights, please contact:

Email: info@medtekgroup.co.uk

Data Protection Officer: info@medtekgroup.co.uk